Update (10/11/17): Samsung responded to our request for a comment. Here’s what the company said:
“There are multiple conditions that could contribute to issues with SMS messaging on mobile devices. We have received a limited number of inquiries from customers about this and are working with each of them individually to address their questions and trouble shoot their issues. We will continue to promptly investigate and resolve any issues brought to us by our customers. Customers with product questions or issues should contact 1-800-SAMSUNG so that we can help.”
The 2017 flagship from Samsung is currently experiencing a major issue. Both the Galaxy S8 and the Galaxy S8+ in the United States are having a hard time receiving texts from others. A significant number of reports for the bug started appearing on Thursday afternoon, and owners of the phones are still without an answer the next day. Most don’t even know that there’s a problem because it involves communication.
Owners of the Galaxy S8 and S8+ on all major U.S. carriers’ networks are affected by the widespread outage. It may not be each and every unit, however. While some are completely left in the dark from receiving texts, others are going about their day as usual. And switching messaging apps doesn’t appear to help.
Multiple outlets, including TechnoBuffalo, have reached out to Samsung for a comment. So far the company hasn’t issued a response to anyone. The only solution, for now, is to communicate through calls or internet-based messaging apps.
We’ll update this post as soon as Samsung updates us on the situation.